How emerging technologies could change the way call centers operate?
Technological innovations are continued to evolve and helping call center businesses to achieve high levels of success.
5 important tips for choosing the best auto-dialer for your call center
Here are the five tips that can help you learn, improve and grow your call center by employing right autodialer software
Next generation call centers- Advanced technology, customer centric and support Omni channel
Using advanced call center solutions for exceptional customer support is the preliminary element to be considered for the next generation call centers.
What Strategies Can Make your Call Center More Productive?
While all the elements are crucial to the success of your call center, but following the latest trends and strategies can remarkably increase the productivity
A Step-by-Step Guide to Setting up A Call Center in India
Setting up a call center in India includes different elements to consider that might contribute to the success of your operations, as developing a call center creates the high level of customer engagement, increase ROI and improve lead sales and generation.
Predictive dialers; a least invasive option to approach sales prospects
Find out how predictive dialer can simplify the process of dialing massive calls, and considered to be the most invasive option to qualify leads. Click here to learn more
Call center technology predictions for 2019 and onward
The call center industry is continued to grow and has been reshaping its tools and techniques; here are a few predictions that will bring the revolution in call center world as each trend is going to impact in its own unique way
3 important reasons to use VICIDial software solution for call center
Call center software is one of the most important tools for small to large scale business. VICIDial is one of them which is an open source software solution and a most popular and first choice of call center owners. Click here to read why VICIdial is important to install and configure with the help of VoIP solution providers
5 major benefits of predictive dialers you can’t ignore
A predictive dialer is the most important component of your telemarketing campaign. It offers a lot of benefits which enhances the agent's productivity and offer the high return on investment. Here are some common benefits mentioned that may help you get a detailed guideline
Integrated call center solutions for your business
Whether your organization is just launching a Call Center, or it is already an integral part of your business operations, Integrated Call Center (ICC) solution can meet your needs and create a Unified Communication platform to integrate with your business processes. Click here to learn more