GOautodial Hosted Service
Call Center Technology Optimized
Supervisor Management
Real-time Dashboard
Listen-in, barge-in
Force log-out
Reports and analytics
Call Recording & Voice Log Storage
Full call recordings or on-demand
Option to store call recordings on your own NAS/FTP.
Lead Management
Upload and download of customer lists
Leads filtering
Leads recycle
Internal DNC and blacklist
Leads timezone restrictions
Campaign Management
Multi-lead list per campaign
Campaign defined scripts
Custom caller ID – campaign specific
Custom call statuses and call dispositions
Hotkeys for quick hangup and call dispositions
Filter leads (dynamically exclude numbers from lists)
Call Management
Dedicated direct calling user extensions
Personal voicemails & Team voicemails
Outbound calls – Manual, preview and predictive
Inbound calls – Automated call distribution (ACD)
Blended calls (inbound and outbound)
Scheduled callbacks (manual & auto)
3-way conference and call transfers
Interactive voice response (IVR) with campaign/queue
Broadcast and survey dialing
Additional Enhancements
WebRTC for voice calling right inside your web browser
Database backup and redundancy
High-availability (HA) configuration
Support multi-offices and BPO working
API and web services based integrations (into CRM)
Compliance
US, UK and Australia telemarketing compliance
Drop timer with safe-harbor message for FTC compliance
Team Management
Multi-group, multi-campaign assignments
Skill-rating based agent priority routing
Support remote and mobile workers
Support
Pay as you need support
Packaged support plans – to suit all user types
Customizable support & Managed services solutions
Security
Protection against SIP brute force attacks
Call encryption support via TLS
Protection against HTTP DOS or brute force attacks
Web application firewall
Our Pricing Plans
Choose from our four packages to get started
Go Manage 10
10 Users
24/7 priority technical support
$38 USD
monthly
Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection
Go Manage 20
20 Users
24/7 priority technical support
$73 USD
monthly
Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection
Go Manage 40
40 Users
24/7 priority technical support
$129 USD
monthly
Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection
Go Enterprise
100 Users
24/7 priority technical support
$320 USD
monthly
Proactive systems monitoring and maintenance
– Remote login
– Troubleshooting
– Ticket support
– Chat support
– Emergency phone support
Email Support
Basic Billing
Voice Mail Detection